FAQ's

When will I get my order?

For our gift items which are purchasable direct through the website, please select a date you require at the checkout.

All orders are delivered on date selected before 5pm on the date selected. There are some exceptions to this but all orders are generally delivered by 5pm.

Please note that delivery windows are wider on big occasions such as Valentine’s Day, Christmas etc.. Workplaces should be delivered by 5pm and residential addresses delivered by 6pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.

Where do you deliver?

Sydney Metro region only.

How do I order a custom cake or cookie favours for my wedding or event?

Please contact us directly using the links provided in our "contact us" section to get in touch and discuss your requirements. We are more than happy to help!

Please Note: contact us directly for all cake, cookie and cupcake custom orders featuring the "get quote" button to discuss your event requirements and delivery and set up dates.

Why does my discount code not work in addition to the free shipping?

Each promotion is available used individually only and not in conjunction with other offers. If you qualify for free shipping, you will not be eligible for further discounts.